01 / SUPPORT
24/7 Customer Support
Phone, email, chat and WhatsApp or other messaging channels, with coverage agreed for your business.
Customer care & outsourced operations
Every customer deserves an answer. Every time.
CCI PARTNERS helps businesses manage calls, messages and customer care operations. Guided teams, tailored processes and a smooth experience in both English and French.
International reach, clear structure. CCI GLOBAL SERVICES LLC is the US branch wholly owned by CCI PARTNERS SARL in Benin.
A connected customer experienceCCI PARTNERS
Every request gets a clear next step.
Calls & reception→ Team
Email, chat & messaging→ Follow-up
Appointments & cases→ Action
A service model shaped around your hours, channels and goals.
A partner for your customer experienceMultiple channelsEnglish & FrenchDedicated team options
Our services
Practical support for every step of the customer journey.
Six services for US and international businesses, tailored to your processes and activity levels.
02 / RECEPTION
Virtual Receptionist & Call Answering
Outsourced call answering, message taking, call qualification and transfers to your teams.
03 / SCHEDULING
Appointment Scheduling
Book and change appointments, manage calendars and coordinate schedules for service businesses.
04 / OPERATIONS
Back-Office & Administrative Support
Data entry, case processing, email and CRM handling, and day-to-day administrative follow-up.
05 / OUTSOURCING
Customer Care Outsourcing
Dedicated customer care teams with supervision, reporting and processes aligned with your brand.
06 / BILINGUAL
French-English Customer Support
Help French-speaking customers in Canada, the Caribbean, Europe and other Francophone markets.
English + Français
Natural conversations across languages and markets.
Keep your brand experience consistent across every channel and language.
An advantage for US companies
Make every French-speaking customer feel understood.
Our French-English support helps US companies serve customers across regions without losing the personal touch.
- Answers and reception in English and French
- Workflows and guidance tailored to your business
- Clear follow-up between your team and ours
Our approach
Built around the way your business works.
We define the need before setting up the right people, tools and service rules.
01 / DISCOVER
Understand your goals
Channels, hours, volume, customer profiles and friction points help us define the scope together.
02 / SET UP
Prepare the service
Scripts, transfers, calendars, CRM workflows and escalation rules follow your processes.
03 / IMPROVE
Monitor quality
Supervision, feedback and reporting help adjust the service as your activity evolves.
Company
A transatlantic structure, explained clearly.
CCI PARTNERS SARL, based in Benin, is the parent company. CCI GLOBAL SERVICES LLC, wholly owned by CCI PARTNERS SARL, is its US branch serving clients in Florida and Canada, among other markets.
Parent company · Benin
CCI PARTNERS SARL
US branch · United States
CCI GLOBAL SERVICES LLC
Let's talk
Which customer conversation can we improve for you?
Tell us about your business, channels, hours and customer languages. We'll follow up to discuss a service that fits.
Start a conversation
Send a short message about your needs. You can write to us in English or French.
Contact us on WhatsApp WhatsApp opens a third-party app. This website has no contact form and does not collect personal information.